Privacy Policy
At SINGAAR, we value your trust. This policy explains how we collect, use, store and protect your personal information when you visit our website or place an order.
LAST UPDATED: OCTOBER 2026Information You Share With Us.
When you visit our website, contact us or place an order, we may collect the following information, as applicable:
- Contact details: Your name, email address, phone number and delivery address.
- Order information: Products purchased, order details, delivery status and transaction references.
- Payment information: Payment status and relevant transaction details supplied by our payment providers. We do not intend to store your full card details.
- Communication: Messages, enquiries and information you provide when contacting our support team.
- Technical information: Information such as device type, browser, IP address and website activity, where collected through cookies or similar technologies.
To Serve You Better.
We may use your information to:
- Process, confirm, pack and deliver your orders.
- Send order confirmations, shipping updates and important service messages.
- Respond to customer enquiries and provide after-sales support.
- Process eligible cancellations, returns and refunds.
- Maintain website security, prevent fraud and improve our shopping experience.
- Meet applicable legal, accounting and regulatory requirements.
- Send promotional communications where permitted by law and, where required, with your consent.
Secure Transactions.
Payments made through our website may be processed by third-party payment service providers. Your payment information is handled according to the relevant provider's security practices and privacy policy.
We may receive information such as payment confirmation, transaction references and payment status to manage your order. We do not promise that any method of transmission or storage is completely secure.
A Better Browsing Experience.
Our website, including the Shopify platform and enabled apps, may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve performance.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect parts of the website or checkout experience.
Where required by applicable law, we will request consent for non-essential cookies or similar technologies.
Only Where Necessary.
We do not sell your personal information for money. We may share relevant information with trusted parties when necessary to operate our business, including:
- Shopify and service providers: To operate our online store and related services.
- Courier and logistics partners: To ship, track and deliver your orders.
- Payment providers: To process transactions and help prevent fraud.
- Technology and support providers: To maintain our website, communicate with customers and provide services.
- Legal or regulatory authorities: When disclosure is required by law or is necessary to protect legal rights and security.
These parties may process information according to their own terms and privacy practices, as applicable.
Handled with Care.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, record-keeping and compliance with applicable legal requirements.
We use reasonable measures designed to protect personal information against unauthorised access, misuse, loss or disclosure. However, no online system can be guaranteed to be completely secure.
Your Information, Your Choices.
Depending on applicable law, you may have the right to request access to, correction of or deletion of certain personal information, or to withdraw consent where processing is based on consent.
You may also opt out of promotional emails by using the unsubscribe link included in those messages. You may still receive essential communications about existing orders or customer service.
To submit a privacy-related request, contact us using the details below. We may need to verify your identity before acting on a request.
Beyond Our Website.
Our website may contain links to third-party websites or services. Those websites are not controlled by SINGAAR, and their privacy practices may differ from ours.
We encourage you to review the privacy policies of any third-party services you choose to use, including payment services and social media platforms.
Protecting Young Visitors.
Our website is intended for people who can legally make purchases or use the service under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate steps.
Keeping This Policy Current.
We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or applicable legal requirements. Any updated version will be published on this page with a revised date.
We're Here to Help.
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:
2040, Ward No. 7, Kangra, Himachal Pradesh, India
Your Trust Is Our Promise.
Thank you for being a part of the SINGAAR family. We treat your privacy with care and respect.